Platform Support
Welcome to the Platform Support Center. Learn how to schedule meetings, manage your settings, and connect integrations on the Secured Integration Platform.
Scheduling
How to schedule a meeting as a mentor or coach?
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As a mentor or coach, you can schedule meetings in two ways:
By Adding Availability:
- Navigate to the "My Availabilities" section from the left sidebar menu on desktop, or from the bottom right menu on mobile.
- Add the days and times when you are available.
- Mentees, coachees, and entrepreneurs will be able to book appointments from your available time slots.
By Creating Meetings Directly from Profile Pages:
- If you have matches, access profile pages from the "Matching" section on the homepage, or from the "Mentees", "Coachees", or "Entrepreneurs" menu in the left sidebar.
- Navigate to the profile page of the person you want to meet with.
- Use the "Schedule" button on the profile page to plan a meeting directly.
How to schedule a meeting with a mentor or coach?
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- Navigate to the profile page of the mentor or coach you want to meet with.
- If they have added availability, you can book an appointment from their available time slots.
- If no availability has been added, you can send them a message to discuss and agree on a suitable time, or request that the mentor or coach create a meeting directly.
Where are the online meeting URLs?
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When you schedule a meeting, the platform generates meeting pages for each meeting.
- You can access the meeting URLs from all meeting pages on the platform.
- Additionally, you will receive an email and calendar invitation for each meeting.
- The calendar invitation and email will contain your online meeting URL.
Settings
Password and Email Address Changes
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- Access the settings window by selecting "Profile & Settings" from the left sidebar menu.
- Click on "Change Password & Email" option.
- Update your password or email address as needed.
Date, Time & Language Settings
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- Access the settings window by selecting "Profile & Settings" from the left sidebar menu.
- Click on "Date & Time & Language" option.
- Configure your preferred date format, time zone, and language settings.
Zoom Integration
How to Connect Zoom?
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- Log in to your Secured Integration Platform account.
- Navigate to the "Profile & Settings" tab in the sidebar menu.
- Click on "Calendar & Video Integrations".
- Find the Zoom section and click on "Connect."
- You'll be redirected to Zoom's authorization page. Sign in with your Zoom account credentials.
- Review the permissions that Secured Integration is requesting (meeting creation and management) and click "Authorize."
- You'll be redirected back to Secured Integration where you'll see a confirmation that Zoom has been successfully connected.
- You can now create Zoom meetings directly from Secured Integration when scheduling events.
Note: You need to have a Zoom account before connecting. If you don't have one, you can sign up for a free Zoom account.
How to Disconnect Zoom?
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Option 1: Disconnect from Secured Integration Platform
- Log in to your Secured Integration Platform account.
- Navigate to the "Profile & Settings" tab in the sidebar menu.
- Click on "Calendar & Video Integrations".
- Find the Zoom section and click on "Disconnect."
- Confirm the disconnection when prompted.
- Zoom will be disconnected from Secured Integration, and you'll no longer be able to create Zoom meetings through the platform.
Option 2: Disconnect from Zoom Marketplace
- Log in to your Zoom account at zoom.us.
- Navigate to the Zoom App Marketplace.
- Go to "Manage" > "Installed Apps".
- Find Secured Integration Platform in your list of connected apps.
- Click on the app and select "Uninstall".
- Confirm the uninstallation.
Note: Disconnecting Zoom will not affect any previously scheduled meetings. Links for those meetings will still work.
How Does Zoom Integration Work?
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The Zoom integration allows you to seamlessly create and manage Zoom meetings directly from the Secured Integration platform:
- When creating a meeting or event in Secured Integration Platform, you can select "Zoom" as the meeting location.
- The platform automatically generates a Zoom meeting link and includes it in the meeting details.
- All meeting participants will receive the Zoom link in their invitation.
- Meeting settings such as waiting rooms, passcodes, and recording options can be configured directly from Secured Integration.
- Changes made to meetings in Secured Integration automatically update the corresponding Zoom meeting.
This integration eliminates the need to switch between platforms when organizing virtual meetings, streamlining your workflow and ensuring all meeting details are centralized in one place.
Need Additional Help?
If you're experiencing any issues or have questions that weren't covered above, please contact our support team at support@securedintegration.com. We're here to help!
Our support hours are Monday to Friday, 9:00 AM - 5:00 PM (GMT+2).